Return and Refund Policy

Effective Date: 02/17/2026

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the FAYN LLC (DBA MyVoltLife) at www.myvoltlife.com ("Website").

Important Note: Return eligibility may vary by product type and supplier policies. Some items may be final sale or not eligible for change-of-mind returns. If you need help before or after purchase, our team will gladly assist and coordinate with the manufacturer to explore the best available options.

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

• Email: support@myvoltlife.com

• Phone: 703-539-5792

• Address: 41477 Lavender Breeze Cir, Aldie VA 20105
  Hours: Monday – Saturday: 8 AM– 10 PM EST

3. Return Eligibility

Quick Summary 

• Return window (eligible items): Up to 14 days from delivery

• Condition: Items must be unused, uninstalled, undamaged, and in original packaging  with all labels and tags attached.

• Return shipping: Customer-paid for change-of-mind returns

• Damaged/defective/wrong item: Report within 48 hours of delivery with photos/videos

• Restocking fees: May apply and vary by brand/product (see brand sections below)

• Proof of Purchase: A receipt or proof of purchase is required.

• Final sale items:

• Custom/made-to-order items and certain supplier-restricted products may be non-returnable. 

• Some brands may not allow returns for change-of-mind.

If you have questions, contact us and we’ll guide you through the correct process for your product and brand.

Note: Some items are final sale or have supplier-specific rules that override general eligibility.

 

4. Return Process

4.1 Initiating a Return

• Contact Customer Service:

• Email us at support@myvoltlife within 3 days of receiving your order.

• Provide your order number and a detailed reason for the return.

• Return Authorization:

• After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

4.2 Preparing Your Return

• Package the Item Safely:

• Securely pack the item in its original packaging.

• Ensure all accessories, manuals, and free gifts are included.

• Include Documentation:

• Include the return authorization form and any necessary supporting documents or images.

• Attach Shipping Label:

• Download and print the return shipping label provided in our email.

• Affix the label to the outside of the package.

4.3 Shipping the Return

• Shipping Method:

• Return shipping label will be provided

• Return Window:

• Ship the item within 14 days after receiving the product.

 

5. Return Shipping Costs

• Customer Responsibility:

•     All return shipping costs are the responsibility of the customer

 

6. Specific Return and Refund Conditions - ENVO Products

6.1 Inspection upon Delivery and Dead‑on‑Arrival (DOA) Claims  

Upon receiving your shipment, you are required to carefully inspect all items for visible damage or defects. Any claim for shipping damage or for a product deemed Dead on Arrival (“DOA”) must be filed within seven (7) calendar days of delivery. Each claim must include photos and serial numbers as evidence, and the original packaging must be retained for possible inspection.

Failure to comply with these inspection obligations within the prescribed period may limit or void eligibility for replacement or compensation.

 6.2 Returns and Cancellations  

Unless otherwise specified in writing:

• You have fourteen (14) days from the date of delivery to return most products purchased, provided that items remain new, unused, and in their original packaging.

• You must obtain a Return Merchandise Authorization (“RMA”) before shipping any return.

• Unless ENVO is responsible for a product defect or fulfillment error, you bear the full cost and risk of return shipping.

Restocking fees may apply where appropriate.

Final Sale Items: Certain products or spare parts will be designated as Final Sale at the time of purchase. These include, but are not limited to, spare parts, conversion kits, legacy or discontinued products. Final Sale items are not returnable and are not supported with replacement parts. Limited Warranty coverage continues to apply unless expressly excluded.

7. Specific Return and Refund Conditions - Himiway Products

Please note that if you refuse the package for personal reasons, shipping charges($300 for bikes, $100 for C1 bikes, $50 for Wheels, motors, batteries, trailers and $35 for all other products) will be applied.

*Definition of critically damaged items: the main structure of the product is deformed and affects its normal functions in any form.

Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy:

A) Minor damage to the outer packaging.

B) Minor scratches or paint loss on the product.

C) Damage to parts or wearing parts after excessive use.

D) Damage to parts or wearing parts after using for a certain while or a certain number of times.

7.1 Additional Return Policies for Himiway Products:

New & Unused Items (Within 15 Days):

• Full refund available

• Return shipping charges apply:

• $300 for bikes

• $100 for C1 bikes

• $50 for wheels, motors, batteries, trailers

• $35 for all other products

Used Items (0-10 Miles):

• Can be returned within 15 days for a refund.

• Customer responsible for return shipping charges + 30% restocking fee.

• Himiway will provide parts and guidance for repairs. If preferred, the bike can be sent to our U.S. operation center for repair at the customer's cost.

• Updated Return Policy
  
  

7.2 Conditions Under Which Returns Are Generally Not Allowed:

If a return is requested under the following circumstances, a 50% fee of the original order amount and return shipping costs will be deducted:

• The request is made more than 15 days but less than 30 days after receipt (calculated from the date of the formal return request).

• The odometer displays more than 10 miles but less than 20 miles.

• Upon inspection, the bike shows obvious signs of use, including but not limited to:

• Tires with dirt or visible riding marks.

• Frame or display screen with minor scratches or scuff marks.

• Other components of the bike with unremovable signs of use.

• Any condition affecting the resale of the bike as a new product.

7.3 Conditions Under Which Returns Are Strictly Not Allowed:

Returns are not permitted under the following circumstances:

• The request is made more than 30 days after receipt (regardless of usage).

• The odometer displays more than 20 miles.

• Missing critical components (frame, tires, battery, motor).

• The bike exhibits significant scratches, paint peeling, faults, or other signs of heavy use.

7.4 Return for Quality Issues:

The following issues qualify for a free replacement or return (with return shipping costs covered by Himiway):

Appearance Damage (Including Shipping Damage):

• Customers must inspect the appearance of the product immediately upon receipt.

• Reports of damage must be submitted within 48 hours of receipt, including photos, and the product must remain unused.

Hardware Damage:

• Customers who discover non-human-induced product defects affecting normal riding within 15 business days of receipt can request a return or replacement. The defect must be confirmed by our after-sales engineers and meet the following conditions:

• Internal faults in motor, battery, or controller systems that are not repairable (no external collision marks).

• Brake system issues or other safety hazards that cannot be repaired.

• Design defects that lead to safety issues requiring a recall, as determined by Himiway.

8. Questions and Support

For more information, please:

• Contact our Customer Service team:

• Email: support@myvoltlife.com

• Phone: 703-539-5792

 

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

 

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